What is TIDE?
TIDE is a cloud-based subscription service that connects to eCommerce, marketplace, POS, and accounting platforms. TIDE sits between systems and transforms data into the target format, applying business rules along the way:
- routing data to a specific location for fulfilment
- picking up additional information such as customer notes and tags and creating notes in the destination system to enhance reporting
- conditionally setting the status of an order depending on whether it is in stock, or what the payment status
This transformation and routing of your data by TIDE, ensures your business can maximise productivity and achieve much greater flexibility in fulfilment and reporting.
Features
More than integration...
A Powerful Transformation Engine
Pass customer-written notes, order tags, metafields and more into sale orders and shipments.
Combine multiple sale data fields into a single destination field.
Dynamically assign orders to different locations, groups, and customers with a conditional workflow, greatly increasing productivity of business processes.
Identify DTC, B2B, POS, or Marketplace orders to ensure they are processed in line with the requirements of that sales channel.
Assign different order statuses based on order type, fraud risk, and stock availability automatically.
Advanced Functionality with Shopify Flow
TIDE works in tandem with Shopify Flow to enable even greater flexibility when managing orders!
Sort, filter, and transform your orders before they are sent to TIDE, guaranteeing that they are processed at the correct time and with the correct information.
- Automatically add promotional items to the sale line.
- Prevent high-risk orders from being processed.
- Tag orders by integrated marketplace, e.g. Amazon.
- Differentiate B2C and B2B orders, and send them to different integrations.
From Flow, orders can be processed further with TIDE’s Transformation Engine to enhance the treatment of an order.
All eCommerce Processes Supported
Sales & Returns
- Pass sales from all of your eCommerce, Marketplace, and POS platforms into your inventory management platform.
- Transform sales metadata and map it to customisable fields.
- Automatically route orders to different fulfilment locations using TIDE's conditional workflows.
- Pass refunds into your inventory management platform to automate credit note generation and stock returns.
Inventory
- Synchronise stock levels between multiple platforms from a single source of truth.
- Multiple locations updated in a single integration.
- Apply filters to only synchronise stock for certain products.
- Support for assembled products and product variants.
Order Status & Shipments
- Automatically complete shipped orders by synchronising fulfilment status between platforms.
- Updates shipment tracking information.
- Works alongside 3PL integrations.
Products
Simple Product Management
- One-way updates from a single source of truth.
- Synchronise price, description, images, and more between multiple platforms from a single source of truth.
- Automatically generate new products.
Advanced Product Management
- Support for product variants.
- Bi-directional updates.
- Multiple price tiers.
Purchase Orders
- Search new and open purchase orders and extract next delivery date and quantity.
- Post PO information into metadata of destination platform.
- Enable display of stock availability in eCommerce platform.
Customer
- Synchronise customer information across platforms.
- Approve customer accounts ahead of B2B sales.
- Supports multiple buyers on a single company account.
- Supports VAT and EORI codes.
